Woveniac
About
Woveniac is a new brand aimed at bringing traditional hand-crafted Turkish carpets together with modern spaces.
Payments and Security
Payments can be made using a debit/credit card. Personal information and payment transactions are encrypted using an SSL security certificate to ensure data protection.
Delivery and Return Conditions
Orders are shipped within 3-5 business days depending on stock availability. The average delivery time may vary between 5-15 business days, depending on the destination. Shipments will be made via UPS and FedEx.
Cancellation or Return
Customers can request a return or exchange within 14 days from the delivery date of the product.
- The product must be unused and in its original packaging to be eligible for return.
- Return shipping costs are borne by the customer.
- Once the return is approved, the refund will be processed within 10 business days.
For refunds:
- Refunds to credit cards are processed within 1-3 business days on average.
- Refunds to debit cards may take 7-14 business days, depending on the bank’s policies.
- Bank transfers or EFT refunds are completed within 24 hours.
These return policies are in line with the general consumer protection standards set by international laws, including the right to return goods within 14 days under the European Union’s Consumer Rights Directive (2011/83/EU).
Privacy
You have the right to request the deletion or modification of your personal information in accordance with applicable data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union.
Distance Sales Agreement
In accordance with international consumer protection regulations, including the European Union’s Distance Selling Directive, customers have the right to withdraw from the purchase within 14 days of receiving the product without providing any reason, provided that the product is unused and in its original condition.
