Woveniac is a new brand aimed at bringing traditional hand-crafted Turkish carpets together with modern spaces.

Terms and Conditions

1. About Us

Woveniac is a modern brand dedicated to bringing traditional hand-crafted Turkish carpets into contemporary spaces. We prioritize quality, craftsmanship, and customer satisfaction.

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2. Payments and Security

2.1 Payment Methods

Payments can be made using debit/credit cards and bank transfers (EFT/Havale).
We currently do not support international digital payment services such as Google Pay, Apple Pay, or PayPal due to regional restrictions in Turkey. Learn more.

2.2 Installment Payments

Due to fluctuations in the US dollar exchange rate, installment payment options are temporarily unavailable. We appreciate your understanding and encourage you to use alternative payment methods.

2.3 Security

All personal information and payment transactions are encrypted using SSL (Secure Socket Layer) technology to ensure the highest level of data protection.
Our payment provider, PayTR, complies with international security standards.
Customers are responsible for ensuring their account credentials remain confidential. Learn more about payment provider PayTR.

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3. Delivery Conditions

3.1 Processing & Delivery Time

Orders are processed and shipped within 1-5 business days, depending on stock availability.
The average delivery time ranges between 1-15 business days, depending on the destination. Deliveries are made via UPS and FedEx.

3.2 International Shipments

For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by their country. These charges are not included in the product price or shipping fees.

3.3 Delivery Issues

If a customer provides an incorrect address, any additional delivery costs will be their responsibility.
In case of unforeseen delays (e.g., customs clearance, weather conditions), we will notify you promptly and provide updated delivery estimates.
If the package arrives damaged, customers must report it within 24 hours of receiving the product.

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4. Returns and Exchanges

4.1 Return Policy

You may request a return or exchange within 14 days of receiving the product. To be eligible for a return:
- The product must be unused, in its original condition, and in the original packaging.
- A return authorization must be obtained by contacting our customer service team.

4.2 Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

4.3 Refund Processing

Refunds to credit cards are processed within 1-3 business days.
Refunds to debit cards may take 7-14 business days, depending on the bank’s policies.
Bank transfers or EFT refunds are completed within 24 hours.
If the returned product does not meet the return conditions, Woveniac reserves the right to reject the refund request.

4.4 Exchanges

If you wish to exchange an item, please contact our customer service team for instructions. Exchanges are subject to product availability.

4.5 Exceptions

Custom-made or personalized products cannot be returned or exchanged unless they are defective.

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5. PRIVACY POLICY

At Woveniac, we are committed to protecting your personal information. This Privacy Policy outlines what data we collect, how we use it, and your rights regarding your personal data.

5.1. Personal Identification Information

Users may provide personal information when visiting our website, registering, responding to surveys, or subscribing to our newsletter. The requested information may include name, email address, and phone number. Users may choose to browse the site anonymously. Those who do not consent to the processing of their personal information have the right to refuse to share it.

5.2. Non-Personal Identification Information

We may collect non-personal identification information related to website usage, such as browser type, operating system, internet service provider, and other technical details.

5.3. Cookies

To enhance user experience, we use cookies. These are small files stored on your device by your web browser to keep records and track user preferences. Users can disable cookies through their browser settings, though some parts of the site may not function properly as a result.

5.4. Use of Information

Woveniac collects user data for the following purposes:

Customer Service Enhancement: To provide better responses to user inquiries.
Personalized User Experience: To tailor our services according to user preferences and browsing habits.
Payment Processing: To facilitate secure transactions and support order fulfillment.
Marketing and Surveys: To send promotional materials and conduct surveys relevant to user interests.
Email Updates: Users who subscribe to our mailing list may receive updates on products, news, and promotions. Users may opt out at any time by following the unsubscribe instructions in emails or by contacting us.

5.5. Data Security

We implement appropriate data collection, storage, and processing practices to protect personal data from unauthorized access, alteration, or destruction. All sensitive data is secured using SSL encryption technology.

5.6. Sharing Personal Information

We do not sell, rent, or trade user personal information to third parties. We may share limited information with trusted business partners who assist us in operating the website, conducting business, or servicing users, provided that such information is handled with strict confidentiality.

5.7. Changes to the Privacy Policy

Woveniac reserves the right to update this Privacy Policy at any time. Updates will be reflected on this page, and it is the user’s responsibility to review the policy periodically for changes.

5.8. Acceptance of the Privacy Policy

By using this website, you accept this Privacy Policy. If you do not agree with any part of the policy, please do not use our site. Continued use of the site after policy updates constitutes acceptance of the changes.

5.9. Protection of Personal Data

Users have the following rights under applicable data protection laws, including the General Data Protection Regulation (GDPR):

To know whether personal data is being processed.
To request information about processed data.
To learn the purpose of data processing and its lawful use.
To know third parties to whom data has been transferred.
To request correction of incomplete or incorrect data.
To request deletion or removal of personal data.
To request notification of corrections or deletions to third parties who received user data.
To object to automated data processing that produces adverse results.
To claim compensation for damages due to unlawful processing of personal data.

5.10. Contact Information for Rights and Requests

For any questions, concerns, or data-related requests, please contact us via:

Website: www.woveniac.com

Email: [woveniac@email.com]

Phone: [+90 544 221 9050]

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6. Distance Sales Agreement

6.1. Parties

This Distance Sales Agreement (“Agreement”) is concluded electronically between the buyer (“Buyer”), whose address is specified in Article 5, and the seller (“Seller”), whose website is www.woveniac.com, under the terms and conditions set forth below.

6.2. Definitions

The following terms shall have the meanings described next to them for the purpose of implementing and interpreting this Agreement:

Minister: The Minister of Commerce.
Ministry: The Ministry of Commerce.
Law: The Consumer Protection Law No. 6502.
Regulation: The Distance Sales Regulation.
Service: Any consumer transaction, other than providing goods, that is performed or promised to be performed for a fee or benefit.
Seller: A real or legal person, including public legal entities, who supplies goods to the consumer or acts on behalf or account of the supplier.
Website: The website owned by the Seller, www.woveniac.com.
Orderer: A real or legal person who requests goods or services via the Seller’s website, www.woveniac.com.
Buyer: A real or legal person who acquires, uses, or benefits from goods or services for non-commercial or non-professional purposes.
Parties: The Seller and the Buyer.
Agreement: This Agreement concluded between the Seller and the Buyer.
Product or Products: Moveable goods, residential or vacation real estate, and all types of products, including software, audio, video, and similar materials prepared for use in an electronic environment, which are the subject of the sale.

6.3. Subject Matter

The subject of this Agreement is the sale and delivery of the product(s) whose characteristics and sale price are specified below and ordered electronically by the Buyer from the Seller’s website. It is regulated in accordance with the provisions of the Consumer Protection Law No. 6502 and the Distance Sales Regulation. The rights and obligations of the Parties are determined in this context. The listed and advertised prices on the website are the sale prices. The advertised prices and promises are valid until updated or changed. Prices announced for a limited period are valid until the specified period ends.

6.4. Information Provided to the Buyer in Advance

4.1. The Buyer acknowledges that before placing an order and entering into a payment obligation, the Buyer has reviewed, read, understood, and been adequately informed of all general and specific disclosures on the relevant pages and sections of the Website. These disclosures include the following:

The Seller’s business name, contact information, and current promotional information.
The steps of the sales transaction when purchasing Products from the Website and the tools and methods for correcting incorrectly entered information.
Information about the Seller’s membership in the relevant professional chamber (ITO – Istanbul Chamber of Commerce) and the conduct rules specified by the ITO for the profession, including electronic communication details (Phone: +90 444 0 486, www.ito.org.tr).
Privacy policy, data usage-processing rules, and the Seller’s electronic communication rules for the Buyer’s information, including the Buyer’s consent in these matters, the Buyer’s legal rights, the Seller’s rights, and the procedures for exercising the rights of both parties.
Shipping restrictions for the Products as specified by the Seller.
Accepted payment methods and tools for the Products, along with the Products’ basic characteristics, total price (including taxes and any related costs), procedures for delivery of the Products to the Buyer, and information on shipping, delivery, and postage costs.
Other payment/collection and delivery details for the Products, as well as information on the execution of the Agreement and the responsibilities of both parties in these matters.
Products and other goods and services for which the Buyer does not have a right of withdrawal.
In cases where the Buyer has the right of withdrawal, the conditions, duration, and procedure for exercising this right, as well as the fact that the Buyer will lose the right of withdrawal if it is not used within the specified period.
For Products with a right of withdrawal, the fact that the Buyer’s withdrawal request may not be accepted if the Product has been used in a manner inconsistent with the usage instructions, usual operation, or technical specifications during the withdrawal period. In such cases, the Buyer will be held responsible and the Seller may deduct the amount corresponding to any damage or alteration from the refund provided to the Buyer.
In cases where the right of withdrawal applies, how the Buyer can return the Products to the Seller, as well as all related financial matters (including return methods, costs, the refund of the Product price, and any discounts or deductions for reward points earned/used by the Buyer).
The conditions for benefiting from various opportunities that may be applied from time to time on the Website (special conditions).
All other terms and conditions related to the sale, as outlined in this Agreement. After the Agreement is concluded by the Buyer’s approval on the Website, it will be sent to the Buyer via email, where the Buyer can store and access it for the duration requested. The Seller may also store it for three years.
In case of disputes, the communication details where the Buyer can send complaints to the Seller, and the legal avenues for applying to the District/Provincial Arbitration Committees and Consumer Courts, in accordance with the relevant provisions of the Law No. 6502.

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6.5. Seller Information

Business Name: Woveniac
Address: Istanbul
MERSIS Number: –
Phone: +90 850 –
Email Address: woveniac@email.com

6. Buyer Information

Recipient Name:
Delivery Address:
Phone:
Fax:
Email/Username:

7. Orderer Information

Name/Title:
Address:
Phone:
Fax:
Email/Username:

8. Invoice Information

Name/Title:
Address:
Phone:
Fax:
Email/Username:

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7. Product(s) Information Subject to the Agreement

7.1. The basic characteristics of the goods/products/services (type, quantity, brand/model, color, quantity) are available on the Seller’s website. You may review the product’s basic features during the campaign period.

7.2. The listed prices and prices published on the website are the sale prices. The advertised prices and promises are valid until they are updated or changed. Prices announced for a limited period are valid until the specified end date.

7.3. The total sale price of the product or service, including all taxes, is shown in the table below.

7.4. The product shipping cost (cargo fee), as well as any other taxes, duties, and additional fees (e.g., image charges), will be paid by the Buyer.

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8. General Provisions

8.1. The Buyer acknowledges, declares, and undertakes that, before placing the order and accepting the obligation to pay, they have read and understood the preliminary information about the Product’s basic features, price, payment method, and delivery, which is provided on the Seller’s website, and have given the necessary confirmation electronically. The Buyer also acknowledges, declares, and undertakes that, by confirming the Preliminary Information electronically, they have obtained accurate and complete information regarding the address that the Seller must provide, the basic features of the ordered products, the total price including taxes, payment, and delivery information.

8.2. The product subject to the Agreement will be delivered to the Buyer or the person/entity indicated by the Buyer at the address specified on the website, within the time frame indicated on the Seller’s website, based on the distance to the Buyer’s place of residence, without exceeding the legal 30-day period. If the Seller does not fulfill the delivery within this period, the Buyer may cancel the Agreement. The “estimated delivery date” mentioned on the website indicates an estimated timeframe for delivery and does not constitute any commitment. The product will be delivered to the Buyer within a maximum of 30 days as required by applicable law.

8.3. The Seller undertakes, declares, and commits to deliver the product subject to the Agreement in full, as per the specifications indicated in the order, with any applicable warranty documents and user manuals, in compliance with legal requirements, in a solid and standard manner, and in accordance with principles of honesty and accuracy, maintaining and improving service quality, and exercising due care.

8.4. The Seller may, after informing the Buyer and obtaining their explicit consent, supply a different product of equal quality and price in case of unforeseen circumstances before fulfilling the obligations of the Agreement.

8.5. The Buyer acknowledges, declares, and undertakes that they will confirm this Agreement electronically for the delivery of the product, and if the payment for the product is not made for any reason or is canceled in the records of the bank/financial institution, the Seller’s delivery obligation will be terminated. If a failed code is sent by the bank or financial institution, the Buyer acknowledges, declares, and undertakes that the Seller has no responsibility.

8.6. The Buyer acknowledges, declares, and undertakes that in case of unauthorized use of the credit card by third parties after the delivery of the product to the Buyer or the person/entity indicated by the Buyer, the Buyer will return the product within 3 days at the Seller’s expense for shipping.

8.7. If the Seller cannot deliver the product within the specified period due to force majeure events beyond the control of the parties, the Seller undertakes, declares, and commits to inform the Buyer. The Buyer has the right to request the cancellation of the order, replacement of the product with an equivalent, or extension of the delivery period. In case of cash payments, the product amount will be refunded to the Buyer within 10 days. For credit card payments, the refund will be made to the relevant bank within 7 days. The Buyer acknowledges, declares, and undertakes that the process of returning the refunded amount to the bank is entirely related to the bank’s operations, and the Buyer will not hold the Seller responsible for any delays.

8.8. The Buyer agrees to inspect the product/service before accepting delivery; any damaged or defective products should not be accepted from the delivery company. Products accepted for delivery will be deemed free of damage. After delivery, the Buyer is responsible for protecting the product/service. If the right of withdrawal is to be used, the product must not be used and the invoice must be returned.

8.9. If the Buyer’s identity does not match the name on the credit card used during the order process, or if a security breach is detected, the Seller may request the Buyer to provide identity information, contact details, and a previous month’s bank statement. If the Buyer does not provide the requested information, the order will be suspended, and if the request is not met within 24 hours, the Seller has the right to cancel the order.

8.10. The Buyer declares and undertakes that the information provided during the registration process on the Seller’s website is accurate and that they will compensate the Seller for any damage caused by incorrect information.

8.11. The Buyer agrees and undertakes to comply with legal provisions while using the Seller’s website. Otherwise, all legal and criminal liabilities will rest with the Buyer.

8.12. The Buyer may not use the Seller’s website for purposes that would disturb public order, violate general morality, harass others, or violate the law. Additionally, they may not engage in activities that would hinder other users from using the services.

8.13. Links to other websites, which are beyond the control of the Seller, may be provided on the Seller’s website. These links are provided to facilitate access for the Buyer and do not constitute any guarantee for the content of any other website.

8.14. Any member who violates the terms outlined in this membership agreement will be personally responsible for such violations and will hold the Seller harmless from any legal and criminal consequences. Additionally, if these violations lead to legal proceedings, the Seller reserves the right to seek compensation.

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9. Special Terms

9.1. The Buyer can make purchases from multiple boutiques with a single cart on the Website. The Seller may issue separate invoices for products purchased from different boutiques within the same cart. It should be noted that the Seller may deliver products purchased from different boutiques at different times, provided that the delivery is made within the legal timeframes specified in the applicable regulations.

9.2. The Seller, at its discretion, may organize campaigns for Buyers at certain times on the Website. These campaigns include situations where discounts are applied to products purchased from one or more boutiques at the amounts determined by the Seller. However, if the Buyer returns the purchased products for any reason, the discount obtained under the campaign will be canceled if the campaign conditions are no longer met, and the amount of the discount will be deducted from the refund made to the Buyer.

9.3. If the Buyer is eligible for multiple campaigns on the same invoice, the campaigns will not be combined, and the Buyer will only be able to benefit from one campaign. The Buyer acknowledges, declares, and undertakes that they will not claim any rights in such cases.

9.4. The Seller reserves the right to stop, update, or change the terms of campaigns announced on the Website at any time. The Buyer must review the campaign terms before each purchase.

9.5. Your bank may offer installment options beyond the number of installments you selected or offer services such as payment deferral. These types of campaigns are entirely at the discretion of your bank, and as long as they are communicated to the Seller, information about the campaigns will be provided on the website. The total order amount will be divided by the number of installments selected and reflected on your credit card statement after your account statement date. The bank may not distribute installment amounts equally across months, taking into account decimal amounts. The creation of your detailed payment plan is at your bank’s discretion.

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10. Rules on Personal Data Protection, Commercial Electronic Communication, and Intellectual Property Rights

10.1. Personal data that may be considered under Law No. 6698 on the Protection of Personal Data, such as the Buyer’s name, surname, email address, T.C. Identity Number, demographic data, financial data, etc., may be recorded, stored in written/electronic archives, updated, shared, transferred, and otherwise processed indefinitely or for a limited period by the Seller, Seller’s affiliates, and third parties for the purpose of receiving orders, providing products and services, developing products and services, resolving system issues, carrying out payment transactions, and — if prior consent has been given — conducting marketing activities regarding orders, products, and services. These operations may also be carried out for the purpose of updating the Buyer’s information, managing and maintaining memberships, and fulfilling the distance sales contract and other agreements between the Buyer and Seller.

10.2. In accordance with applicable legislation, the Buyer may receive commercial electronic communications, such as promotions, advertisements, communications, promotions, sales, and marketing materials, as well as credit card and membership notifications via SMS, push notifications, automated calls, computers, phones, emails, faxes, and other electronic communication tools through www.woveniac.com. The Buyer has consented to receiving such commercial electronic communications.

10.3. Necessary measures for the security of the information and transactions entered by the Buyer on the Website have been taken in the Seller’s system infrastructure in line with current technological possibilities according to the nature of the information and transactions. However, since this information is entered from the Buyer’s devices, the Buyer is responsible for ensuring its protection and preventing unauthorized access. The Buyer is obligated to take necessary precautions against viruses and other harmful software.

10.4. The Buyer may always request the cessation of data usage and/or communications by contacting the Seller through the communication channels provided. Upon such request, personal data processing and/or communications will cease within the legal maximum period. Additionally, unless legally required to be preserved, the data will be deleted or anonymized in the data record system upon request. The Buyer may contact the Seller to request information about the processing of their personal data, the transfer of their data to third parties, corrections if the data is incorrect or incomplete, or deletion or destruction of their data. These requests will be reviewed within legal timeframes, and the Buyer will be provided with the necessary response.

10.5. All intellectual and industrial property rights, as well as ownership rights, relating to any information and content on the Website and their organization, revision, and partial/full usage belong to www.woveniac .com, except for those belonging to other third parties under agreement with the Seller.

10.6. The privacy, security policies, and terms of use of other websites accessible from the Website apply. The Seller is not responsible for any disputes or consequences arising from these external websites.

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11. Right of Withdrawal

11.1. The Buyer may exercise the right of withdrawal from the sales contract related to goods, without providing any reason, within 15 (fifteen) days from the delivery date of the product to the Buyer or to the person/institution designated by the Buyer, even though the legal period is 14 (fourteen) days as per the law. For service contracts, this period begins from the date the contract is signed. To exercise the right of withdrawal, the Buyer must notify the Seller within this period. Furthermore, the Buyer acknowledges that they have been clearly informed about the details specified in the regulation and that they will be obliged to pay upon confirming the order and accepting the distance contract or any related specificity before making the purchase. The right of withdrawal cannot be used for service contracts where performance has started with the Buyer’s approval before the expiration of the withdrawal period. The costs arising from the use of the right of withdrawal are borne by the Seller.

11.2. To exercise the right of withdrawal within the 15 (fifteen) day period, the Buyer must generate a return code from the “Easy Return” section in the “My Orders” page on the www.woveniac.com website, and the product must be handed over to the cargo company within the 7-day validity period of this code. The Buyer may choose the shipping company from the options provided by the Seller when generating the return code. Alternatively, the Buyer may also exercise the right of withdrawal by sending a written notification via registered mail, fax, or email within the 15 (fifteen) day period. To use the right of withdrawal, the product must not have been used, in accordance with the “Products for Which the Right of Withdrawal Cannot Be Used →” provisions under Article 14. In case of using this right:

The product’s invoice (if the product was purchased with a corporate invoice, the return invoice issued by the institution must also be sent. Corporate order returns will not be completed without the return invoice).
The return form.
The product’s box, packaging, and any standard accessories (if applicable) must be returned in full and undamaged.

11.3. After receiving the withdrawal notification, the Seller is obliged to refund the total amount to the Buyer within 14 days at the latest. After exercising the right of withdrawal, the Buyer must return the specified product within 10 days.

11.4. In the event of depreciation or impossibility of return due to the Buyer’s fault, the Buyer is liable to compensate the Seller for the damage caused in proportion to the fault.

11.5. If the use of the right of withdrawal causes the total amount to fall below the campaign limit set by the Seller, the discount provided under the campaign will be canceled.

11.6. In cases where the Buyer uses the right of withdrawal or if the product is unavailable for various reasons, or if a decision is made by an arbitration board to refund the Buyer, and the purchase was made through credit card installment payments, the refund procedure is as follows: The Buyer will be refunded by the bank in the same installment amount as the original payment. After the Seller pays the full product price to the bank in a lump sum, when the installments made via POS transactions are refunded to the Buyer’s credit card, the refund amounts will be transferred to the Buyer’s account in installments to avoid any inconvenience for both parties. The Buyer’s installment payments made before the cancellation of the sale will be reflected as a refund on the credit card monthly if the return date does not overlap with the account closing dates. The Buyer will receive the same number of months of refund as the installments paid before the return.

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12. Products for Which the Right of Withdrawal Cannot Be Used

12.1. Products such as underwear bottoms, makeup materials, disposable products, and similar products that are prepared according to the Buyer’s request or personal needs are not within the scope of the right of withdrawal.

12.2. In accordance with Article 15 of the Regulation on Distance Contracts published in the Official Gazette on 27.11.2014, titled “Exceptions to the Right of Withdrawal,” and Article 6 of the distance sales contract electronically approved by the parties, the right of withdrawal is only applicable for products that are unused and can be resold by the Seller. The Buyer cannot exercise the right of withdrawal in the following cases:

Contracts related to goods or services whose prices are subject to fluctuations in financial markets beyond the Seller’s control (jewelry, gold, and silver products).
Products prepared according to the Buyer’s requests or personal needs.
Perishable products or products that may expire.
Products whose protective elements like packaging, tape, seal, or box have been opened after delivery; products not suitable for return in terms of health and hygiene.
Contracts related to books, audio or video recordings, software programs, and computer consumables, if the protective packaging like seals, tapes, or boxes has been opened by the Buyer.
Contracts related to physical media such as books, digital content, and computer consumables, if protective elements like packaging, tape, seal, or box have been opened.
Periodicals such as newspapers and magazines, excluding products under subscription contracts.
Services related to accommodation, transportation of goods, car rental, food and beverage supply, and entertainment or leisure activities that must be performed on a specific date or within a specific period.
Services that are performed immediately in the electronic environment or products delivered immediately to the consumer.
Services that begin with the consumer’s approval before the expiration of the right of withdrawal.

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13. Default and Legal Consequences

If the Buyer defaults on a transaction made by credit card, they acknowledge that, as per the credit card agreement with their bank, they will be responsible for paying interest and will be liable to the bank. In this case, the bank may take legal action and claim any expenses and attorney fees from the Buyer. Furthermore, the Buyer agrees to pay for any loss or damage suffered by the Seller due to the delayed fulfillment of their obligation.

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14. Authorized Court and Evidence Agreement

14.1. In the event of a dispute arising from this contract, the Buyer will apply to the consumer dispute committee or consumer court located in the place of residence of the Buyer or where the transaction took place.

14.2. In case of any dispute regarding this contract and/or its application, the Seller’s records (including computer and voice recordings) will be accepted as conclusive evidence. The parties agree that, within the monetary limits defined by the law, disputes regarding the interpretation and implementation of the contract will be resolved by the Consumer Dispute Committees in the areas where the Buyer and Seller reside; and for cases exceeding the defined limits, the Consumer Courts in the respective areas will be authorized.

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15. Effectiveness

15.1. The Buyer is deemed to have accepted all the terms of this contract by making a payment on the website.

15.2. Once the payment for the order placed on the website is made, the Buyer will have accepted all the terms of this contract. The Seller is responsible for implementing software measures to prevent orders from being placed until the Buyer confirms that they have read and accepted the contract on the website.

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16. General Provisions

16.1 Governing Law

These terms and conditions are governed by the laws of Turkey. Any disputes arising from your use of our website or services will be subject to the exclusive jurisdiction of the courts of Turkey.

16.2 Language Validity

In case of any inconsistency between the English and Turkish versions of this agreement, the Turkish version shall prevail.

16.3 Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

16.4 Force Majeure

We are not liable for any delays or failures in performance resulting from circumstances beyond our control, including but not limited to natural disasters, pandemics, or government restrictions.

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