Woveniac is a new brand aimed at bringing traditional hand-crafted Turkish carpets together with modern spaces.
Terms and Conditions
1. About Us
Woveniac is a modern brand specializing in hand-crafted vintage and antique Turkish carpets, prioritizing quality, craftsmanship, and customer satisfaction. Our website, www.woveniac.com, facilitates online purchases for domestic and international customers.
2. Payments and Security
2.1 Payment Methods
- Accepted payment methods include debit/credit cards and bank transfers (EFT/Havale), processed securely through our payment provider, PayTR, or other providers as may be updated in the future. Additional payment options may be introduced, and current methods are subject to change. Please check our website for the latest available payment methods.
2.2 Installment Payments
- Installment payment options are temporarily unavailable due to fluctuations in the US dollar exchange rate. Please use alternative payment methods.
2.3 Security
- All personal information and payment transactions are encrypted using SSL (Secure Socket Layer) technology for maximum data protection.
- Our payment provider complies with international security standards.
- Customers are responsible for maintaining the confidentiality of their account credentials.
3. Delivery Conditions
3.1 Processing & Delivery Time
- Orders are processed and shipped within 1-5 business days, depending on stock availability.
- Delivery times range from 1-15 business days, depending on the destination, via UPS or FedEx.
3.2 International Shipments
- Customers are responsible for any customs duties, taxes, or additional fees imposed by their country, which are not included in the product price or shipping fees.
3.3 Delivery Issues
- Customers must provide accurate delivery addresses. Additional costs due to incorrect addresses are the customer’s responsibility.
- In case of delays (e.g., customs clearance, weather conditions), customers will be notified promptly with updated delivery estimates.
- Damaged packages must be reported within 24 hours of receipt.
4. Returns and Exchanges
4.1 Return Policy
- Returns or exchanges can be requested within 15 days of product delivery, provided:
- The product is unused, in its original condition, and in its original packaging.
- A return authorization is obtained by contacting our customer service team at woveniac@mail.com.
4.2 Return Shipping Costs
- Customers bear return shipping costs unless the return is due to a defect or error on our part.
4.3 Refund Processing
- Credit card refunds are processed within 1-3 business days.
- Debit card refunds may take 7-14 business days, depending on bank policies.
- Bank transfer/EFT refunds are completed within 24 hours.
- Refunds may be rejected if the returned product does not meet the return conditions.
4.4 Exchanges
- Exchanges are subject to product availability. Contact our customer service team for instructions.
4.5 Exceptions
- Custom-made or personalized products cannot be returned or exchanged unless defective.
5. Privacy Policy
5.1 Personal Information
- We collect personal information (e.g., name, email, phone number) when you register, place orders, respond to surveys, or subscribe to our newsletter. You may browse anonymously, and sharing personal information is optional.
5.2 Non-Personal Information
- We collect non-personal data (e.g., browser type, operating system) to improve website functionality.
5.3 Cookies
- Cookies enhance user experience by tracking preferences. You may disable cookies via browser settings, but this may affect site functionality.
5.4 Use of Information
We use collected data to:
- Enhance customer service.
- Personalize user experience.
- Process payments and fulfill orders.
- Send promotional materials or surveys (with consent).
- Provide email updates (opt-out available via unsubscribe links or by contacting us).
5.5 Data Security
- Personal data is protected using SSL encryption and secure storage practices to prevent unauthorized access or alteration.
5.6 Data Sharing
- We do not sell, rent, or trade personal information. Limited data may be shared with trusted partners (e.g., payment processors, shipping companies) under strict confidentiality agreements.
5.7 Data Protection Rights
Under applicable laws, including GDPR, you have the right to:
- Access, correct, or delete your personal data.
- Object to automated processing.
- Request information about data processing or third-party data sharing.
- Claim compensation for unlawful data processing.
Contact us at woveniac@mail.com for data-related requests.
5.8 Policy Updates
- We may update this Privacy Policy periodically. Changes will be posted on our website, and continued use constitutes acceptance.
6. Distance Sales Agreement
6.1 Parties
This Distance Sales Agreement is between the Buyer (as specified during checkout) and the Seller (Woveniac, www.woveniac.com), governed by Turkiye’s Consumer Protection Law No. 6502 and the Distance Sales Regulation.
6.2 Subject Matter
This Agreement governs the sale and delivery of products ordered electronically via www.woveniac.com, outlining the rights and obligations of both parties.
6.3 Seller Information
- Business Name: Woveniac
- Address: Istanbul, Turkiye
- Phone: +90 544 221 9050
- Email: woveniac@mail.com
6.4 Preliminary Information
Before placing an order, the Buyer is informed of:
- Seller’s contact and business details.
- Product characteristics, total price (including taxes), and payment methods.
- Shipping restrictions, delivery procedures, and costs.
- Right of withdrawal conditions and procedures.
- Dispute resolution mechanisms, including contact details for complaints and legal recourse via Consumer Dispute Committees or Consumer Courts.
6.5 Product Information
- Product details (type, quantity, brand/model, color) and sale prices are listed on the website. Prices are valid until updated or for the duration of limited-time offers.
- Shipping costs and additional fees (e.g., customs duties) are the Buyer’s responsibility.
7. General Provisions
7.1 Buyer Responsibilities
- The Buyer confirms having reviewed all preliminary information and provided accurate details during registration and ordering.
- The Buyer agrees to comply with legal provisions and not engage in activities that disrupt public order, violate morality, or hinder other users’ access to services.
7.2 Seller Responsibilities
- The Seller commits to delivering products as specified, within 30 days from the order date, unless affected by force majeure. If delivery is delayed, the Buyer may cancel, replace, or extend the delivery period.
- The Seller may offer an equivalent product with the Buyer’s consent if the ordered product is unavailable.
7.3 Payment and Delivery Issues
- If payment fails or is canceled by the bank, the Seller’s delivery obligation ceases.
- Unauthorized credit card use requires the Buyer to return the product within 3 days at the Seller’s expense.
- The Buyer must inspect products upon delivery and report damages immediately. Accepted products are deemed undamaged.
7.4 Intellectual Property
- All website content (text, images, designs) is owned by Woveniac or licensed third parties. Unauthorized use is prohibited.
8. Right of Withdrawal
8.1 Conditions
- The Buyer may withdraw from the contract within 15 days of product delivery without providing a reason, exceeding the legal 14-day period.
- Notification must be sent via the “Easy Return” section on www.woveniac.com or in writing (email, fax, or registered mail) to woveniac@mail.com.
- The Seller covers return shipping costs for withdrawals.
8.2 Return Process
- Generate a return code via the “My Orders” page and ship the product within 7 days using the Seller’s designated shipping options.
- Return the product unused, in original packaging, with the invoice and any accessories.
- Refunds are processed within 14 days of receiving the withdrawal notification.
8.3 Exceptions
The right of withdrawal does not apply to:
- Custom-made or personalized products.
- Products unsuitable for return due to health/hygiene reasons (e.g., opened packaging).
- Perishable goods or services performed immediately with the Buyer’s consent.
8.4 Refund Implications
- If a return affects campaign eligibility (e.g., minimum purchase thresholds), discounts will be deducted from the refund.
- For installment payments, refunds follow the original payment schedule, subject to bank processing.
9. Default and Legal Consequences
- If the Buyer defaults on credit card payments, they are liable for interest and bank-related legal actions.
- The Seller’s records (e.g., computer, voice recordings) serve as conclusive evidence in disputes.
- Disputes are resolved by Consumer Dispute Committees or Consumer Courts in the Buyer’s or Seller’s place of residence, per Law No. 6502.
10. General Provisions
10.1 Governing Law
- These terms are governed by the laws of Turkiye. Disputes fall under the exclusive jurisdiction of Turkish courts.
10.2 Language
- In case of inconsistencies, the Turkish version of this agreement prevails.
10.3 Force Majeure
- The Seller is not liable for delays or failures due to uncontrollable events (e.g., natural disasters, pandemics).
10.4 Amendments
- Terms may be updated periodically. Changes are posted on www.woveniac.com, and continued use constitutes acceptance.
11. Customer Service
- Email: woveniac@mail.com
- Phone: +90 544 221 9050
- Website: www.woveniac.com
- We welcome feedback and aim to resolve issues promptly.
By using our website and making a purchase, you acknowledge and agree to these Terms and Conditions.
