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Update Date: May 2026

1. Seller Information

The following terms govern all transactions conducted through www.woveniac.com. By placing an order, you confirm that you have read and accepted these Terms in full.

Business Name	Woveniac
Address	Apartment 8, Emrullah Street, Fatih Avenue, Mustafa Kemal Pasa Neighborhood, Arnavutkoy / Istanbul, Turkiye
Phone	+90 544 221 9050
Email	support@woveniac.com
Website	www.woveniac.com
Governing Law	Republic of Turkiye — Consumer Protection Law No. 6502 & Distance Sales Regulation

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2. Scope and Eligibility

These Terms apply exclusively to purchases made directly through www.woveniac.com. Orders placed via third-party marketplaces (including but not limited to Amazon, eBay, or Etsy) are governed by the respective platform’s terms and policies, not these Terms. By using our website, you confirm that:

• You are at least 18 years of age (or the legal age of majority in your jurisdiction).
• You are legally capable of entering into a binding contract.
• The information you provide during checkout is accurate and complete.

Woveniac reserves the right to refuse service or cancel orders at its discretion, with full refunds issued where applicable.

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3. Products

Woveniac specialises in hand-crafted vintage and antique Turkish carpets and rugs. All products are authentic, individually unique items. Due to the handmade and vintage nature of our inventory:

• Product photographs are taken under controlled conditions and represent the item as accurately as possible. Minor colour variations may occur depending on screen calibration.
• Dimensions listed are approximate (±5%). Measurement methods are described on each product listing.
• Each item’s condition — including any natural wear, patina, or age-related characteristics — is disclosed in the product description.
• Prices are listed in USD and are valid until updated. Exchange rate fluctuations do not entitle either party to renegotiate a confirmed order.

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4. Ordering and Payment

4.1 Order Process

An order is confirmed once you receive a written confirmation email from Woveniac. This constitutes the binding sales contract. We reserve the right to cancel orders prior to dispatch in the case of stock discrepancies, pricing errors, or suspected fraud.

4.2 Accepted Payment Methods

• Credit and debit cards (Visa, Mastercard) — processed via PayTR or Iyzico.
• Bank transfer / EFT / wire transfer (SWIFT for international customers).
• Additional payment options may be added without prior notice. Check the checkout page for current options.

4.3 Installment Payments

Installment options are temporarily suspended due to USD/TRY exchange rate volatility. Updates will be published on our website.

4.4 Payment Security

• All transactions are processed via SSL/TLS-encrypted connections.
• Card data is never stored on Woveniac servers. It is handled exclusively by our PCI-DSS compliant payment processors.
• You are responsible for maintaining the confidentiality of your account credentials. Woveniac is not liable for losses arising from unauthorised account access due to credential compromise on your end.

4.5 Currency and Taxes

All prices are listed in USD. International buyers are solely responsible for any applicable import duties, VAT, sales taxes, customs fees, or brokerage charges imposed by their country upon delivery. These charges are determined by your local customs authority, are entirely outside Woveniac’s control, and are not included in the product price or shipping fee. Woveniac will not reimburse, absorb, or negotiate these costs under any circumstances. If you are unsure of your country’s import regulations for vintage or antique textiles, please verify with your local customs authority before placing an order.

Google Merchant / Shopping compliance note: All taxes and additional charges are clearly disclosed at checkout prior to payment. No hidden fees are applied after purchase.

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5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1–5 business days, subject to stock confirmation.

5.2 Delivery Time

• Domestic (Turkiye): 1–5 business days.
• International: 5–15 business days via UPS or FedEx, depending on destination and customs clearance.

Delivery estimates are indicative only. Woveniac is not liable for carrier delays, customs holds, or force majeure events. If a delivery is significantly delayed, we will notify you with an updated estimate.

5.3 Shipping Costs

Shipping fees are calculated and displayed at checkout before payment is completed. The exact cost depends on destination country, package dimensions, and weight.

5.4 International Shipments

• Customs duties, import taxes, and brokerage fees are entirely the buyer’s responsibility.
• Woveniac is not responsible for delays caused by customs clearance in the destination country.
• By placing an international order, you confirm that you have checked your country’s import regulations for antique/vintage textiles.

5.5 Delivery Issues

• You must provide a complete and accurate delivery address. Additional costs arising from address errors are your responsibility.
• Damaged packages must be reported to Woveniac within 24 hours of receipt, with photographic evidence.
• If a package is undeliverable and returned to Woveniac, re-shipment costs are the buyer’s responsibility. If a refund is preferred instead, original shipping costs will not be refunded.

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6. Returns, Exchanges, and Refunds

6.1 Return Eligibility

You may request a return within 15 days of confirmed delivery (exceeding the statutory 14-day minimum under Turkish Consumer Law No. 6502). To be eligible:

• The item must be unused and in its original condition.
• The original packaging, tags, and any accessories must be intact.
• A return request must be submitted via the ‘My Orders’ section at www.woveniac.com, or by emailing support@woveniac.com.

6.2 Return Shipping

• If the return is due to a defect, damage, or a Woveniac error: Woveniac covers all return shipping costs.
• If the return is a change of mind or preference: the buyer bears the return shipping cost in all cases, including all international orders regardless of destination country.
• For right-of-withdrawal returns (see Section 7): Woveniac covers return shipping for domestic (Turkiye) orders only. For all international orders, return shipping under the right of withdrawal is the buyer’s responsibility, due to the disproportionate cost of international freight for oversized items.

6.3 Refund Processing

Credit Card	1–3 business days after return inspection and approval
Debit Card	7–14 business days (subject to issuing bank policy)
Bank Transfer / EFT	Within 24 hours of return approval

Refunds are issued to the original payment method only. Woveniac does not issue refunds in alternative currencies or via alternative payment methods.

6.4 Exchanges

Exchanges are subject to stock availability. Contact support@woveniac.com to initiate an exchange request. If the requested item is unavailable, a refund will be issued.

6.5 Non-Returnable Items

• Custom-made or personalised products (unless defective or incorrect).
• Items showing signs of use, damage, or alteration after delivery.
• Products without original packaging or documentation.

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7. Right of Withdrawal (Distance Selling Regulation)

In accordance with Turkiye’s Distance Sales Regulation and applicable EU consumer protection standards for international buyers, you have the right to withdraw from a contract within 15 days of delivery without providing any reason.

7.1 How to Exercise This Right

• Submit written notice via email to support@woveniac.com or through the ‘My Orders’ section on www.woveniac.com.
• Generate a return code and ship the item within 7 days of submitting your withdrawal notice, using Woveniac’s designated shipping options. For international orders, all return shipping costs are the buyer’s responsibility and must be prepaid. Items returned without prepaid shipping will not be accepted.

7.2 Refund Under Withdrawal

Woveniac will process the refund within 14 days of receiving the returned item, to the original payment method.

7.3 Exceptions to the Right of Withdrawal

• Custom-made or personalised products.
• Products unsealed for health or hygiene reasons after delivery.
• Products that have been used or altered.

7.4 Campaign and Discount Implications

If a return causes your order total to fall below a promotional threshold, any discount applied will be deducted from the refund amount.

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8. Privacy Policy

Current status: Woveniac does not actively collect personal data beyond what is operationally necessary to process your order and provide customer support. This policy is written to be future-proof: if data collection practices change, this document will be updated and users will be notified in accordance with applicable law.

8.1 What Data We Collect

We collect only the minimum data required to fulfil your order:

• Identification and contact data: full name, email address, phone number, delivery address.
• Transaction data: order details, payment method type (not card numbers), and purchase history.
• Technical data: IP address, browser type, operating system, and basic website usage data — collected automatically via server logs and/or analytics tools, if enabled.
• Cookie data: session and preference cookies (see Section 8.5).

We do not currently collect behavioural profiling data, advertising identifiers, or data from third-party social platforms. If this changes, this policy will be updated and you will be notified.

8.2 Legal Basis for Processing

• Contract performance: processing your order, arranging delivery, handling returns.
• Legal obligation: compliance with Turkish tax law, customs requirements, and applicable financial regulations.
• Legitimate interests: fraud prevention, website security, service improvement.
• Consent: marketing communications, newsletter subscription (opt-in only).

8.3 How We Use Your Data

• To process and fulfil orders and handle returns or complaints.
• To communicate order status, shipping updates, and support responses.
• To comply with legal and regulatory obligations (e.g., customs, invoicing).
• To send promotional emails or newsletters — only with your explicit consent, with a clear unsubscribe mechanism in every email.
• To improve website functionality and user experience.

8.4 Data Sharing

We do not sell, rent, or trade your personal data. We share limited data only with trusted third-party service providers strictly necessary for operations:

Payment Processors	PayTR, Iyzico — for secure transaction processing
Shipping Carriers	UPS, FedEx — for delivery fulfilment
Hosting / IT	Necessary infrastructure providers under data processing agreements
Legal / Compliance	Authorities, if required by law or valid legal process

All third-party processors are contractually bound to handle your data in accordance with applicable law and our instructions only.

8.5 Cookies

We use cookies to:

• Maintain your session and shopping cart.
• Remember your preferences (language, currency).
• Collect anonymised analytics data (if analytics tools are active).

You may disable cookies via your browser settings. Doing so may impair certain site functions. A cookie consent mechanism is presented upon first visit where legally required.

8.6 Data Retention

• Order and transaction data: retained for 10 years to comply with Turkish commercial and tax law.
• Customer account data: retained while your account is active, and for 3 years after last activity, unless deletion is requested.
• Marketing consent records: retained for as long as the consent is active.
• Technical / log data: retained for up to 12 months.

8.7 Your Rights

Under applicable law — including GDPR (for EU/EEA residents) and KVKK (Turkish Data Protection Law) — you have the right to:

• Access your personal data and receive a copy.
• Correct inaccurate or incomplete data.
• Request deletion of your data (‘right to be forgotten’), subject to legal retention obligations.
• Object to processing based on legitimate interests.
• Withdraw consent at any time (for consent-based processing).
• Request restriction of processing in certain circumstances.
• Lodge a complaint with the relevant supervisory authority (e.g., Turkey’s KVKK Board, or your national data protection authority within the EU).
• Claim compensation for unlawful data processing under applicable law.

To exercise any of these rights, contact us at support@woveniac.com. We will respond within 30 days.

8.8 Data Security

• All data transmissions are encrypted via SSL/TLS.
• Payment data is handled by PCI-DSS compliant processors. Woveniac does not store card numbers.
• Access to personal data is restricted to authorised personnel on a need-to-know basis.
• We maintain security practices proportionate to the data we hold and update them as our data practices evolve.

8.9 Policy Updates

This Privacy Policy may be updated to reflect changes in our data practices, legal requirements, or service offerings. Material changes will be communicated via email (if we hold your address) and/or a prominent notice on www.woveniac.com. The effective date at the top of this document will always reflect the latest version. Continued use of the website after the effective date constitutes acceptance of the updated policy.

9. Intellectual Property

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All content on www.woveniac.com — including but not limited to product photographs, descriptions, logos, graphic design, and written content — is the intellectual property of Woveniac or is used under licence from third parties. Unauthorised reproduction, distribution, modification, or commercial use is strictly prohibited and may result in legal action. You may share links to our website and use our content for personal, non-commercial reference with proper attribution.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• Woveniac is not liable for indirect, incidental, or consequential damages arising from use of our products or website.
• Our total liability in connection with any order shall not exceed the amount paid for that order.
• We are not liable for delays or failures caused by force majeure events (natural disasters, pandemics, strikes, governmental actions, carrier failures).
• We are not liable for customs delays or duties imposed by destination countries.

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11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the Republic of Turkiye. The primary jurisdiction for disputes is Turkish courts.

11.2 Consumer Dispute Mechanisms

Buyers who are consumers may bring disputes before:

• Consumer Dispute Committees (for claims within statutory monetary thresholds).
• Consumer Courts in the buyer’s or seller’s place of residence, per Law No. 6502.

11.3 EU and International Buyers

EU-resident consumers retain all rights afforded by mandatory EU consumer protection legislation (including the Consumer Rights Directive 2011/83/EU) to the extent those rights exceed the protections provided by these Terms. Nothing in these Terms is intended to waive rights that cannot be waived by contract under your local law.

11.4 Language

In the event of any discrepancy between language versions of this document, the Turkish version shall prevail for disputes governed by Turkish law.

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12. General Provisions

12.1 Amendments

Woveniac may update these Terms at any time. The current version will always be published at www.woveniac.com. Continued use of the website after changes constitutes acceptance.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.3 Entire Agreement

These Terms, together with any order confirmation you receive, constitute the entire agreement between you and Woveniac regarding your purchase.

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13. Contact and Customer Service

Email	support@woveniac.com
Phone	+90 544 221 9050
Address	Apartment 8, Emrullah Street, Fatih Avenue, Mustafa Kemal Pasa Neighborhood, Arnavutkoy / Istanbul, Turkiye
Website	www.woveniac.com
Response Time	We aim to respond to all enquiries within 1–2 business days.

By placing an order on www.woveniac.com, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.

Woveniac — Antique rugs. Own the original.

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